Privacy Policy

Effective Date: Nov 2024

Your Dear Santa (“we,” “our,” or “us”) values the privacy of our clients and is committed to protecting their personal information. This Privacy Policy explains how we collect, use, and safeguard your information. By using our service, you agree to the practices outlined below.

1. Information We Collect

We collect personal information only as provided by our clients for creating and delivering personalized Santa greeting videos. This includes:

  • Child’s name, age, hobbies, daily activities (e.g., attending first grade), and photos.
  • Parent or guardian’s email address for delivery purposes.

 

2. Use of Collected Information

The information provided by clients is used exclusively to create customized video greetings. Once the video is prepared, we deliver it via the parent or guardian’s email address. This information helps us tailor the content to make the experience unique for each child.

3. Data Retention

We retain clients’ data until January 15 each year to support order processing and potential follow-ups. After this date, all personal information, including videos, is permanently deleted from our servers.

4. Data Sharing

We do not share, sell, or disclose your information with third parties, except when required by law.

5. Data Security and Access

We take reasonable security measures to protect your information. Our service does not require registration or an account. Each video is accessible only via a unique link sent directly to the client’s email, ensuring that only the intended recipient has access. This link is not indexed by search engines. The order page does not display client email addresses, and videos can only be downloaded by the recipient.

6. Payments

Our service uses third-party payment processors to handle transactions securely. We do not store financial information such as credit card numbers; all payment data is handled by our payment processing partners.

7. Age Limitation

Our services are intended for parents or guardians who order videos for their children. We do not knowingly collect information directly from children under the age of 13.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy. Clients will be notified of significant changes via our website or by email.